My Family

My Family

Monday, 23 June 2014

The British Gas Telephone Call That Changed Everything.

The British Gas Telephone Call That 
Changed Everything.

I am physically shaking with anger and upset whilst I am writing this. I have been a loyal customer of British Gas for years and I have always paid my bills on time so when I got a phone call tonight demanding to know why I had not paid my bill, I was confused .

The man on the phone who said he was from British Gas spoke very harshly telling me that I had not paid my bill and that I had to do so right away. I tried to explain to him that I had not had a bill otherwise I would have paid it as I always pay my bills on time. He was very abrupt and aggressive and said that I had to pay it today or more charges were going to be added. 

 He said that an email had been sent to me with my bill (which hadn't as I checked) and that I had to pay it right away or I would be called and harassed every day until I had paid it all off. I tried to explain that I don't have any cards on which I could pay it as I always use a friends or my parents and asked if I could pay it tomorrow to which he said no.

He said that my only option was to set up a pre-paid metre and that would stop me getting any more charges added. I really didn't want to do this but after him telling me I had to over and over, I finally agreed against my will. I was so scared after this call, I was in a real panic from what had just happened. Was he really from British Gas? I had to find out.

I called the British Gas Customer Service line to speak to someone different to try and find out what had just happened. I wanted to make sure the call had been from them (which the new man I spoke to confirmed it was). He said that no bill had been sent yet as it was only due today and my bill would be sent out within the next 7 days. He said I should just pay it as normal then and that there was nothing to worry about. He said that I had not missed my bill, I had not been sent an email and I did not have to have a pre-paid meter. I asked him to cancel the pre-paid meter immediately for me as I did not want that in the first place,

I am so angry and upset by all of this. I have no idea why a member of their staff tried rang me and tried to bully me into getting a prepaid meter but I do know that I am definitely not getting one. I'm still shaking from all of this. I am now thinking of transferring my account (both gas and electric) to another company. One who doesn't treat me like this. I would like an explanation as to what happened and why? 

I have emailed them a complaint and am now awaiting a reply.

I'm so confused, angry and upset right now. Why would a company do this? Was all this a plot to get me to get a prepaid meter or was it something else. Either way they have really upset me and I no longer want to do business with them unless I get an apology and an explanation.

Has anyone else had anything like this happen to them?

16 comments:

  1. hun are you sure it was british gas and not someone who wanted you to give them your card number etc over the phone as if it was a bill payment

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    1. I thought the same at first which is why I rang them to find out but they told me that my account had just been updated and a prepaid meter requested so yes this guy must have been from there. I am so confused about all this right now - I don't get why the guy did this.

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  2. How very strange! Hope you manage to sort it out with them. So bad to ring up and threaten you like that. x

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    1. It's completely baffled me, I feel like I was bullied into accepting a prepaid meter which I would never want. The first guy who rang was horrible, he just kept going on and on at me until I agreed :(

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  3. What that's awful. Did you manage to get his name. He needs to be FIRED! IF SOMEONE SPOKE TO MY CLIENTS LIKE THIS I WOULD SACK THEM. British Gas need to deal with this. Christine, I hope you get the answers you are looking for. Sending a massive hug to you.

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    1. I didn't, he said it once but then went onto tell me off for not paying my bill - I'm hoping someone from British Gas can clear all this up for me.

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  4. I had this with another energy company .
    Oh love,y I hope you get an apology and yes I would move

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    1. Thank you Claire, It's been a really emotional day here with all this going on. They really scared me today x

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  5. That's an appalling way to treat people! I hope you are ok, Chris. I will be awaiting an update from British Gas with an explanation AND apology! I know they make more profit on prepay meters but how can they excuse this behaviour?!

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    1. I'm ok, I think x A bit shook up but I will be okay. I'm hoping they can sort this out for me and at least explain what happened x I guess us little people don't matter to big companies anymore :( x

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  6. Yes!! I have had similar.....They said I owed money on my overdue Gas & Electric bill which I had paid about 3 days earlier....They said they wanted payment NOW or else I would be put onto Pre-payment meters.....I was looking at my online account and could see the balance was £0 they were rude and nasty but I love a good argument on the phone....I was rude to them as I knew I was in the right....They hung up on me.....I went online and complained and had a phone call from a lovely lady apologising and I said it wasn't good enough....They were rude and in the wrong! She credited my account with £30. Better then nothing....

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    1. It's not nice when they talk to people like this, I was busy trying to cook dinner and look after my children when they called so it all took me by surprise. It was only after the call I realised what had just happened which is why I called them straight back x

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  7. I wonder if it was an employee, but a dishonest one who was trying to carry out his OWN little scam in order to get your credit card details to use illegally? That would explain how he had access to your account and was able to request the pre-paid meter, which he probably did for spite because he'd not been able to scam you out of any money. I think British gas needs to conduct a thorough investigation into this as he may be doing it to other people too.

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    1. I'd not thought of that Jane but how scary, I'm still awaiting a reply from them x

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  8. They charge about £200 for the prepayment meter installation - pretty awful when you're behind anyway, and I suspect they get commission from that, which might explain why he was pushing it. The charges are a lot higher on those meters too, so they make more. Definitely take your business elsewhere, we only have insurance through them, but they are still so pushy and argumentative.

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    1. They've been in touch now and have apologised. They're now investigating the call that was made to em and have promised the guy will be dealt with - Hope they do as he was horrible x

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